Voyage Travel Ltd. t/a French Leave Holidays of Surrey, England (company registration number 11446281) are registered with the Information Commissioner’s Office (registration number ZA491368).
- What information do we collect about you?
- How will we use the information about you?
- Personal data you provide about other individuals
- Access to your information and correction
- Other websites
- How to contact us
What information do we collect about you?
We collect information about you when you make a booking with us, such as your name, age, address, phone number, email address, passport information (where required), medical information (where required), insurance details, dietary requirements, special requests, comments you provide us, and payment-related details. This information allows us to provide you with trip information, book travel requirements, accommodations and process payments.
We also collect information when you voluntarily complete customer surveys, provide feedback, sign up to our newsletter and participate in competitions. Website usage information is collected using cookies. French Leave Holidays also utilises a third-party tracking application, Google Analytics online. Google Analytics measure and analyses traffic to the website including unique visitors and information on visitor sessions. If you log-in to social media to connect to our platforms and online services e.g. Facebook, Google+ and Twitter, you will agree to share your user details with us.
How will we use the information about you?
We collect information about you to process your booking, manage your account and, if you agree, to contact you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website and improve our service. French Leave Holidays will not share your information for marketing purposes with other companies.
So that you can travel, it may be mandatory to disclose and process your personal data for immigration, customs and border control when required by law.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, processing payments and delivering travel products and services. When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes. We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
We may also need to transfer your personal information to travel suppliers and other third parties outside of the EEA (European Economic Area), for instance where a supplier is based outside of the EEA. These countries may not have the same level of privacy laws as exist in the UK but we will take reasonable steps to ensure that your privacy rights are protected
Personal data you provide about other individuals
We may use personal data about other individuals provided by you, such as those people on your booking. By providing other people’s personal data, you must be sure that they agree to this and you can provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
If you have consented to receive marketing, you may opt out later. We may use your information to inform you of offers in the future or to send out brochures.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org or use the contact us form at the foot of the website.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address; email@example.com or French Leave Holidays, P.O. Box 452, Reigate, Surrey RH2 2GJ.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website contains links to other websites. This privacy
policy only applies to our website www.frenchleaveholidays.com so when you link to other websites you should read their own privacy policies.
How to contact us